Terms and Conditions for Kitchen Solutions Food Service.

By accessing this website, submitting meal orders, subscribing to meal plans, or using any services provided by Kitchen Solutions, you agree to comply with and be bound by these Terms of Service.

If you do not agree with any part of these terms, please discontinue use of the portal and contact our support team prior to placing an order.

Kitchen Solutions provides professional food service, hot meal catering, and subscription meal plans to educational institutions and corporate clients across Hong Kong.

All menu offerings, dietary specifications, delivery schedules, and pricing listed on our portal are subject to availability and formal order confirmation.

All pricing and invoices are denominated and payable in Hong Kong Dollars (HKD). We support local payment methods including Faster Payment System (FPS), PayMe, Octopus, major Credit/Debit cards, and direct bank transfers.

Orders for school meals and corporate catering must be submitted prior to the specified daily/monthly deadline cutoffs to allow kitchen preparation and logistics management.

Modifications or cancellations must be requested within the designated notice window stated in your account agreement or parent portal. Late cancellations cannot be processed as ingredients are procured and meals prepared in advance.

Refunds or credits for cancelled meals are managed according to our service policy. In general, valid cancellations will result in a credit applied to the next billing cycle rather than a cash refund.

Operational safety is our top priority. In the event that the Hong Kong Observatory issues a Typhoon Signal No. 8 (or above) or a Black Rainstorm Warning, or if the Hong Kong Education Bureau announces the suspension of classes, all meal delivery services will be immediately suspended.

If a delivery suspension occurs due to severe weather, orders for that day will be cancelled automatically, and a full credit for the affected meals will be issued to your account.

If classes resume mid-day or severe weather warnings are lowered, resumption of delivery will be determined based on logistics safety, and administrators/parents will be notified via email or portal alerts.

We prepare all meals in strict compliance with Hong Kong Centre for Food Safety (CFS) hygiene and safety standards. Our kitchens hold valid food business licenses issued by the Food and Environmental Hygiene Department (FEHD).

Clients and parents are responsible for informing us of specific severe allergies or dietary restrictions during ordering. While we take rigorous cross-contamination precautions, meals are prepared in commercial facilities handling common allergens (e.g., nuts, wheat, seafood, soy, dairy).

These Terms of Service are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Any dispute, controversy, or claim arising out of or relating to these terms, including the validity, invalidity, breach, or termination thereof, shall be referred to and finally resolved by the exclusive jurisdiction of the Courts of the Hong Kong Special Administrative Region.