Fair refunds and credit processing procedures.

Kitchen Solutions operates on a Credit-First billing system. When a meal cancellation is successfully processed within the deadline, the cost of the meal is credited back to your account balance.

Credits are automatically applied as a deduction on the invoice for the following month's meal subscription.

Credits are non-transferable between accounts and cannot be exchanged for cash, except when a student withdraws from the school or at the end of the academic year.

Cash refunds (returned to original payment method) are only granted under the following circumstances: 1) Permanent student withdrawal from a participating school, 2) Complete service termination by corporate clients, or 3) Significant service errors on our part (e.g., missed deliveries or non-compliant allergen meals).

Refund requests for student withdrawals must be accompanied by school transfer or graduation documentation. All requests must be submitted within 30 days of the last service day.

Approved cash refunds are processed within 14 business days. Refunds will be returned via the original payment method (Credit Card, PayMe, FPS, or bank transfer).

For refunds processed via credit card or third-party payment gateways, a processing administrative fee of 3% of the refund value may be deducted to cover transactional merchant costs.

Direct bank transfers or FPS refunds will not incur any administration fees.

If you believe there has been a billing error or incorrect charge on your account, you must contact our billing department within 30 days of the invoice date.

We will investigate all claims and update you within 5 business days. Valid disputes will be resolved through retro-active credits or refunds.