Clear deadlines and guidelines for order cancellations.

For regular subscription school lunches, parents or guardians must submit cancellation requests through the parent portal. The standard cutoff is 3 business days prior to the delivery date (e.g., to cancel a Thursday meal, the request must be received by 23:59 on Monday).

For sick leave or sudden absence, cancellations must be registered on the portal before 08:00 AM on the day of delivery to qualify for emergency credit. We permit a maximum of 3 emergency daily cancellations per student per term.

Cancellations requested after the designated cutoffs will not be eligible for credits, and the meal will be delivered or disposed of as per school policy.

If a student is participating in a school event, sports day, or field trip where meals are not required, parents must cancel the meal on the portal at least 5 business days in advance.

For whole-class or whole-school cancellations requested by school administrators (e.g., exam days or school trips), the school must provide at least 10 business days' written notice to Kitchen Solutions to avoid billing charges.

Single or recurring daily lunch boxes for corporate offices must be cancelled at least 48 hours prior to the delivery date.

Large scale events or corporate buffet catering cancellations require written notice via email. Cancellations received between 5 to 10 business days prior to the event will incur a 30% charge of the total quote. Cancellations received less than 5 business days prior to the event are non-refundable and will be billed at the full amount.

School subscriptions: Log in to your parent portal, navigate to the meal calendar, select the target date, and click 'Cancel Meal'. Confirmation will be sent via email.

Corporate clients: Email your account manager or submit via the corporate dashboard.

All cancellation requests are timestamps-validated based on the system server time.