Frequently Asked Questions
Have questions about our meal plans, school catering services, or delivery in Hong Kong? Browse through our categories below or contact our team.
Fill out our enquiry form giving us information on your pupil numbers, year groups and timings, and we'll organise a meeting, either over the phone or in-person, followed by a tailored proposal with sample menus. If it looks right, we cook for you — a tasting for your leadership team before anything is agreed.
Meals are priced individually by age group and menu, so you pay only for the lunches ordered. No set-up fees, no equipment charges, no minimum contract value and no administration costs added later.
We do. Parents book and pay directly online. If you would rather hold the relationship — to support subsidised places, for example — we can invoice the school in advance, at the same price.
For the initial onboarding you’ll need to set-up a branded school page, and either upload the children’s information or supply us with a detailed spreadsheet and we’ll do it for you.
Typically a few weeks from agreement to first delivery. Most of that time is parent onboarding, which we lead — emails, portal guidance and handling family questions directly.
Yes. You'll have visibility of daily meal counts, uptake by year group, dietary records and feedback trends, plus structured service reviews each term.
Term dates and public holidays are pre-loaded into the portal, so those days can't be ordered. Where severe weather or an unplanned closure prevents delivery, every affected family automatically receives a 50% credit to their account.
We do. Kitchen Solutions is built by the team behind Culinart Catering, so sports days, parent evenings, open days, staff training and celebrations can all be handled by the same people who deliver your lunches.
We provide daily hot lunch deliveries, customizable monthly menu options, event catering for sports days and school functions, and parent ordering portal management.
We accommodate schools of all sizes, from small campuses with 20 meals/day up to large international schools requiring over 500 meals daily with flexible schedules.
We operate strict allergen isolation protocols in our central kitchen. Detailed allergen breakdowns (nuts, dairy, gluten, shellfish, eggs) are clearly tagged on every meal box and portal menu.
All meals are cooked daily in our licensed commercial central kitchen facility located in Wong Chuk Hang, Hong Kong, under strict ISO and HACCP safety standards.
Our dedicated logistics fleet utilizes insulated thermal delivery containers and real-time temperature tracking to ensure meals arrive at optimal serving temperatures.
Menu modifications and cancellations can be made up to 48 hours prior to the scheduled delivery date via our portal or client service hotline.